Returns/Refund Policy

Your satisfaction is our number one priority. If you are not 100% satisfied with the quality of your purchase from photowallet.mobi, you can return or exchange your items within 30 days from the delivery date.

• 1. Remove the original packaging when you return your item to decrease your shipping charges.
• 2. Return shipping fee is paid by buyer.
• 3.Although we make every effort to ensure that you receive the item(s) ordered, please let us know if this is not the case. We offer free return processing in the event that:
  a. The item(s) is not what was ordered.
  b. The item(s) is defective
  
• 4. The following information is required when you report a problem:
  a. Order number
  b. The item鈥檚 SKU number
  c. Photograph of defective item.

If you are not satisfied with an item received from us, please contact Customer Service as soon as possible, e-mail us for return shipping instructions. If you receive an item that is not what you ordered, please send a photograph as soon as possible, and we will resend the right item to you immediately. For further information please contact Customer Service:

Business Hours: 7:00 am to 4:30 pm Monday through Friday (EST)

No returns will be accepted without:

A prior e-mail stating the specific problem (Please wait until you hear back from us.)

If the products need to be sent back to us, please include the following information and we will email you our return details

• Name
• Address
• Telephone
• Detailed Description of the Problem